General Manager Report – June 2017

by Jan Ek

Financial Report:

While our gross income remains less than budgeted, we have held our own going into our off season. All divisions are within their operating budget, excluding golf, which has continued to improve their negative variance year to date. It is important to remind you once again that we commonly hold repair and maintenance projects until the fall when we are assured that we will have the funds to complete them. We currently have a positive variance from budget in repairs and maintenance of $733,070. Remember that we carry forward all unfinished capital and repairs and maintenance projects until they are completed or cancelled.


Recently, the United States Bowling Congress (USBC) performed inspections on all RCSC bowling lanes, approaches, foul lights and pin spotting. No issues were reported at either center.

The bowling department recently contracted with the Metro Phoenix USBC for two upcoming tournaments. The first tournament will be held on August 6, 2017 and approximately $2,000 of unbudgeted income is expected to be produced. The Senior Championship tournament will be held on January 6-7, 2018 and is expected to produce approximately $5,000 in unbudgeted income.

Summer maintenance is being performed at both bowling centers by the RCSC bowling mechanics. Maintenance includes rebuilding major components and lubrication. The maintenance will ensure proper and reliable operation for the upcoming fall season.

Cardholder Services:

Payments on past due assessments turned upward in May at 11.7% of past due balances. Total accounts receivable decreased by just under 2% in May and is up 7.6% from the beginning of the year. Due to an above average seasonal increase in past due rates in April and May, overall past due balances are up 2.7% year to date. The Over 90 day category increased by 5.1% in May while the largest increase year to date has been in the Over 30 day category. April assessments went 30 days past due at an increased 6.2% rate and March assessments went 60 days past due at a 2.4% rate.

Payments from our third-party collections firm were up slightly in May and totaled $7,532 this month with a year to date total of $56,320. This is approximately 50% of the 2016 year to date total.

Cardholder acceptance and use of the RCSC Web Portal continues to be strong. Payments made by Cardholders through the online RCSC Web Portal totaled $106,331 from 247 property owners. Year to date portal payments total $540,525 from 1,271 property owners.

In May property transfer related balances decreased by 4% and lender owned related balances increased by 78%. Outstanding balances related to property transfers represent approximately 54% of all receivables and past due balances. At the end of May trustee sale notices on Sun City properties ended at 55 and properties owned by lending institutions at 13.

Human Resources:

Various departments within RCSC are in the process of preparing and implementing the AZ Earned Paid Sick Time portion of Proposition 206, The Fair Wages & Healthy Families Act. Human Resources has prepared required notifications for distribution to all employees for their signatures. Required labor law posters explaining the Act, both in English and Spanish, have been prepared for distribution to all work locations and will be posted on employee bulletin boards on the implementation date of July 1st.

A requirement of the Act is to provide sick pay to all employees including full-time, part-time, temporary, and seasonal; increasing RCSC numbers from approximately 170 full-time individuals to the full staff of approximately 380 individuals.

Individuals hired after the implementation date will be provided information for signature during the new hire orientation conducted by Human Resources.

In June, Human Resources completed an in-house audit of the I-9 forms that verify employment eligibility for all individuals who work for RCSC. Forms for individuals who have left the company and met the destruction date were destroyed. Keeping those files up-to-date is essential in the event of an audit by the U.S. Department of Homeland Security.

Member Services:

For our first summer show at Sundial Auditorium on June 7th we welcomed to the stage Big Iron Band, a Marty Robbins Tribute. What a great show! Chris Campbell’s vocal representation of Marty Robbins along with the sound of the Big Iron Band made this performance exceptional.

Come and share the 4th of July with us at the Bell Recreation Center as we present the 39th Annual Ring That Bell Ceremony which will begin at 9:00am in the Bell Social Halls. Following the ceremony we will offer a picnic lunch of a hot dog, chips and bottled water for $3.00 per person. What is a picnic without desert? No worries, we will also be serving free cake! There will also be free bowling, darts, billiards and shuffleboard until 1pm at the Bell Recreation Center following the ceremony.

Join us on July 19th at the Sundial Recreation Center for cool entertainment with an Elvis in Hawaii performance by Jim Westover as he relives Elvis’ 70’s concert years. Jim’s professional experiences have included being one of the top Elvis tribute artists in the business. Please be sure to have your RCSC Member or Privilege card with photo on your person at this free event for admittance, as key fobs are not accepted.

Casino Night is back by popular demand on September 9th from 4pm-7:30pm in the Sundial Auditorium. There will be lots of table games and $500 in fun money to play, but once it’s gone the party is over. Beer, wine and bloody marys will available for purchase and please remember that no outside alcohol is allowed. This event is for RCSC Cardholders and their escorted guests only.

The fall Sun Bowl concert series kicks off on Sunday, September 24th with The 8 Tracks Dance Band. We will again have gourmet food vendors at Sun Bowl shows for your dining pleasure so come early and get a great spot.

Be sure to check the July Sun Views for information regarding the 2018 winter/spring, ticketed concert series. Season tickets go on sale Wednesday, November 1, 2017 to RCSC Cardholders only throughout the month of November. The line-up can be found on our website under the Recreation tab.


For those who may not be aware, the monthly management reports are available on our website under the RCSC tab. Also, if you have not done so already please sign up on the RCSC email list where you can designate topics of interest and stay in the loop with RCSC news alert emails!