General Manager Report — November 2017

by Jan Ek

Financial Report

RCSC has completed October 2017 within our operating and capital budget year to date and each division has also ended the month within their overall budget.


On October 21, 2017 Bell Lanes hosted the annual Sun City Bowling Hall of Fame tournament which was very successful with 78 entries. Beginning October 2018, the tournament will be relocated to Lakeview Lanes to accommodate more entries with an additional 8 lanes. The Sun City Bowling Hall of Fame committee will be announcing inductees very soon and will follow with an induction dinner.

Both Lakeview and Bell Lanes will be hosting the Metro Phoenix Senior Open Tournament on January 6-7, 2018. Many of the entries will be from the Metro Phoenix area. The tournament consists of Team, Doubles and Singles events and all USBC certified bowlers, 50 years of age and older, are welcome to participate. On the weekend of January 13, 2018, Lakeview Lanes will host the Metro Phoenix USBC Senior Masters and Queens Tournament to determine the best senior male and female bowler in the Metro Phoenix area.

Cardholder Services

Payments on past due assessments in October decreased again at 10% of past due balances. Overall past due assessments decreased by 3% in October and have decreased by 5.5% since the beginning of the year. Total accounts receivable decreased by just under 1% in October and is up 0.9% from the beginning of the year. Over 90 day receivables increased by 2% in October while other past due categories saw decreases. September assessments went 30 days past due at a 2017 low rate of 4.5% and August assessments went 60 days past due at an increased rate of 3.4%.

Payments from our third-party collections firm were down significantly and totaled $2,535 in October with a year to date total of $126,146. Payments in 2017 continue to be lower than the 2016 year to date total.

Payments made by Cardholders through the online RCSC Web Portal were flat in September and totaled $101,591 from 218 property owners. Year to date web portal payments total $1,013,047 from 2,217 property owners. This is the first time web portal payments have surpassed the $1M threshold for a year.

In October, property transfer balances remained unchanged and lender related balances decreased by 40%. Outstanding balances related to property transfers represent approximately 56% of all receivables and past due balances. At the end of October trustee sale notices on Sun City AZ properties ended at 52 and properties owned by lending institutions at 10.

Human Resources

The last CPR/AED/First Aid training for the fall was held on November 6. Twenty employees received their certifications during the three training sessions held.

Each year, several months are spent by management working with various providers of employee benefits to assess RCSC’s current benefit plans and costs to determine what changes we need to make for the following year. Decisions on plan changes and the cost of those plans have been completed and we are now preparing for open enrollment meetings to present the plans to full-time employees. The 2018 benefits plan highlights brochure is in final draft and meetings are scheduled for early December.

Member Services

On Sunday, November 5 we welcomed back Sam Morrison with his Southern Rock Explosion and the show was true to its name. Sun City AZ showed their appreciation for this band by giving them the first standing ovation of the season.

On Saturday, November 11 it was our 4th annual Casino Night at Sundial Auditorium. This “just for fun” night included poker, black jack, roulette, craps and more! Plenty of prizes were given away throughout the night. Thank you to all who purchased hot dogs, chips, bottled water and ice cream as proceeds will benefit the Del Webb Sun Cities Museum.

The Sun Bowl fall series ended on Sunday, November 12 as Rollie Stevens helped us pay tribute to our veterans.

Season tickets for the 2018 Sundial winter/spring ticketed concert series are available to RCSC Cardholders only throughout the month of November. On Friday, December 1st we will begin handing out numbers at 5:15am for individual show tickets for RCSC Cardholders only. The Clubs Office located at Lakeview Recreation Center will open at 8:30am for ticket sales. The entertainment lineup can be found on our website at under the Recreation tab.

We’ve got more fun in store come December as we gather for the Sun City AZ Holiday Celebration at Lakeview Center on Friday, December 8 starting at 3pm and ending with the Lighted Boat Parade at dusk. This fun for all ages event includes the Amazing Duck Race, Pie Walk, Hole-in-One Golf Contest and the infamous Money Tree. We’ll have coffee and hot cocoa for purchase in the Social Halls along with gourmet food vendors. Don’t forget your camera as we’ll once again have our Santa photo station. Donations will gladly be accepted and proceeds from this event will benefit this year’s charity of choice the Del Webb Sun Cities Museum.

Mark your calendar for Scott Keo’s Michael Buble Christmas Tribute on Tuesday, December 12 in the Sundial Auditorium. Doors will open at 6pm and the show begins at 7pm. This free event is general admission for RCSC Cardholders and their escorted guests. Come early and enjoy complimentary cocoa and hot cider as we celebrate the season.


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