General Manager Report – December 2017

by Jan Ek

Financial Report

RCSC has completed November 2017 within our operating and capital budget year to date and each division has also ended the month within their overall budget year to date.


Lakeview Lanes will host the annual New Year’s Eve party on December 31 starting at 8pm. The event is sponsored by the Sun City Bowling Association. There are still openings for anyone just wanting to have fun, win prizes and ring in the New Year. The cost is only $25 per person. Please call Lakeview Lanes for more information.

The Metro Phoenix USBC Senior Championship Tournament is scheduled for the weekend of January 6, 2018. Bowlers from the Metro Phoenix area will participate. The tournament will use both centers so lane availability will be limited during squad times. The tournament is expected to generate $5-6k in income.

Cardholder Services

Payments on past due assessments in November decreased again at 7.5% of past due balances. Overall past due assessments increased by just under 1% in November and have decreased by 4.7% since the beginning of the year. Total accounts receivable increased by almost 3% in November and is up 2.8% from the beginning of the year. Historically we have seen increases in both overall and past due balances in November and this year is consistent with this trend. Both over 90 day and over 60 day receivables increased in November. October assessments went 30 days past due at a rate of 5% and September assessments went 60 days past due at a reduced 2.5% rate.

Payments from our third-party collections firm totaled $13,825 in November with a year to date total of $139,970. Payments in 2017 continue to be lower than the 2016 year to date total.

Payments made by Cardholders through the online RCSC Web Portal were down in November and totaled $80,733 from 191 property owners. Year to date web portal payments total $1,094,140 from 2,394 property owners.

In November, property transfer balances increased by 4.25% and lender-related balances decreased by 28%. Outstanding balances related to property transfers continue to represent approximately 56% of all receivables and past due balances. At the end of November, trustee sale notices on Sun City properties ended at 50 and properties owned by lending institutions at ten.

Human Resources

Open enrollment meetings for employee benefits were completed in early December. We were able to offer employees a diversified medical plan this year, providing three different options from which to choose. Each option has different premiums, deductibles, and out-of-pocket expenses allowing employees to find a plan that more closely meets their financial needs. The benefit package also includes life, short- and long-term disability, dental and a flexible spending account.

Presently, we are scheduling health assessment screenings in January 2018 for RCSC’s Wellness Program. Those employees who participate receive a reduction in their monthly medical insurance premiums. We have seen positive results from this program.

We are in the process of updating information in our payroll system to meet all the changes that occur during year end. On January 1, all minimum wage employees will be brought up to Arizona State’s new 2018 minimum wage of $10.50 per hour. This group includes attendants for driving ranges, bowling lanes and facilities.

Member Services

If you are interested in attending the Sundial ticketed shows, be sure to get to the Lakeview Center’s Clubs and Activities Office to get your tickets before they are all gone. If any tickets remain, they will be available to non-RCSC Cardholders for $20 per person starting on Tuesday, January 2, 2018. Cardholders will continue to purchase tickets at $17 per person.

The Holiday Celebration at Lakeview Center on Friday, December 8 was a success! The winners were very excited! Proceeds from this event will benefit the Del Webb Sun Cities Museum. Scott Keo’s #1 Michael Buble’ Christmas Tribute show on Tuesday, December 12 was spectacular!

We look forward to seeing you at our first 2018 event on Wednesday, January 10, as we kick off the Sundial 2018 Concert Series with One of These Nights, a tribute to The Eagles, one of Sun City’s all-time favorite shows.

The following Wednesday, January 17, we welcome everyone to attend Discover Sun City AZ held in the Sundial Auditorium. There are two sessions for your convenience; the morning session is from 9am to 11am and the evening session is from 6pm to 8pm.


For those who may not be aware, the monthly management reports are available on our website under the RCSC tab. Also, if you have not done so already, please sign up on the RCSC email list where you can designate topics of interest and stay in the loop with RCSC News Alert Emails!