General Manager Report – May 2018

by Jan Ek

Financial Report

For the first time in my tenure I have to report that RCSC has ended April 30, 2018 over its net operating budget year to date by $141,141 due to a miscalculation in budgeted annual property assessment income by approximately $600k. The good news is that this miscalculation will balance itself out before year end and the negative variance will be remedied. All divisions, excluding Building & Infrastructure due to the miscalculation, have a positive variance from budget in net operations year to date.


The summer maintenance program has begun for the bowling pinsetters. The mechanics will perform various preventive maintenance tasks which include inspections, lubrication and annual maintenance. Recently, both pinsetter mechanics attended a seminar about lane conditioning and lane machine repair and maintenance. The mechanics gained knowledge that will help in maintaining consistent lane conditions and increasing the life of lane machines.

The 30th Annual Sun City AZ Open Senior Bowling Tournament was held the last weekend of April producing $6k in revenue. This year, we had 82 entries and 70 teams making this the most successful Sun City AZ Open ever! A total of 300 bowlers from all over Arizona participated in the event. The tournament scores were excellent! There were seven 300 games bowled during the tournament. Bowlers return to the Sun City AZ Open year after year due to the cleanliness of the centers, pinsetter operation and consistent lane conditions. This year, we had one bowler from the Phoenix area that has bowled in all 30 tournaments!

Monthly summer no-tap tournaments are held on the last Sunday of each month until September 2018. All bowlers are welcome whether USBC certified or not.

Cardholder Services

Payments on past due assessments in April were 10.5% of past due balances. Overall accounts receivables decreased in April by just under 3%. The largest increase this month was in the 60 day category while both the 30 and 90 day categories showed decreases. March assessments went 30 days past due at a rate of 4.3%. February assessments went 60 days past due at a 2.8% rate.

Payments from our third-party collections firm totaled $20,261 in April and are 64% over the 2017 year to date amount. Payments made in April through the online RCSC Web Portal totaled $125,353 from 291 property owners. Year to date web portal payments total $515,901 from 1,149 property owners.

In April, property transfer balances decreased by just under 1% and lender related balances decreased by 60% as properties turn over. Outstanding balances related to property transfers represent 52% of all receivables and past due balances. At the end of April, trustee sale notices on Sun City AZ properties ended at 42 and properties owned by lending institutions at 16.

Preservation and Improvement Fees year to date are $2,807,710 which is $879,210 over budget for the year. The year to date total is down 6% from 2017. A reminder that we intentionally budget PIF income very conservatively to assure that we have the cash on hand for planned projects as we remain debt free.

Human Resources

Three CPR/AED/First Aid training classes were recently conducted for RCSC employees. Twenty-six individuals attended and received certification. Additional training will be offered in early fall and will accommodate those whose certifications expire this year. Training is offered to employees on a voluntary basis through annual spring and fall classes. One hundred fifty-five employees have been certified since spring 2016 which is shortly after the AEDs were installed in RCSC facilities. Initial training was done prior to that time.

The corporation’s uniform policy and related forms have recently been updated. Costs of uniform items missing or damaged when returned have been updated to include a laundry fee for items returned unlaundered. Uniform items returned in good condition are recycled which helps control costs. The uniforms have proven to be helpful for identifying “employees on duty” when assistance is needed by Cardholders or guests that frequent our facilities.

Year to date we have had 28 new hires, which is lower than normal due to the closing of Willowbrook/creek golf course. We were able to assimilate those employees into positions that otherwise would require a new hire. All but two employees were placed into other open positions within the company.

Member Services

The Sun Bowl Spring Series ended on Sunday, May 6 at 7pm with Chad Freeman & Redline. Unfortunately due to the excessive heat warning we moved this show inside to the Sundial Auditorium. This performance deserves to be at the Sun Bowl so we will be bringing them back in 2019 for another opportunity to enjoy the sounds of Chad Freeman & Redline.

We look forward to seeing you on Wednesday, June 13 at 7pm for the Americana concert being held at Sundial Auditorium. This is a free show so be sure to have your full-sized photo RCSC card as key fobs are not accepted.

Look for the upcoming 2019 Season Ticket Concert Series in the SunViews in the not too distant future.


For those who may not be aware, the monthly management reports are available on our website under the RCSC tab. Also, if you have not done so already, please sign up on the RCSC email list where you can designate topics of interest and stay in the loop with RCSC News Alert Emails!