RCSC Board Policy Resolution No. 32

General Manager

WHEREAS Article IV, Section 7 of the Corporate Bylaws empowers the Board of Directors (“Board” or “Directors”) of the Recreation Centers of Sun City, Inc. (“RCSC” or “Corporation”) to adopt Policies (“BP” or “Policies”) not in conflict with the Restated Articles of Incorporation (“Articles”) or the Corporate Bylaws (“Bylaws”). 

WHEREAS to minimize inconsistencies, misunderstandings and misinterpretations inherent in verbal instructions, rules and regulations, the Board of Directors has established Board Policies in written form. Such Policies shall be titled, numbered and indexed for easy reference and use. 

WHEREAS the Restated Articles of Incorporation and the Corporate Bylaws shall take precedence over Board Policies and that the following Board Policy on Board Meetings and Member Exchanges shall provide instruction, direction and guidelines regarding such and shall remain in effect until such time it is amended or removed by the Board.

NOW, THEREFORE BE IT RESOLVED the Corporation shall adhere to the following policy regarding the General Manager:

Any successful candidate for General Manager must be approved by the majority of the Board of Directors.  The General Manager cannot be terminated without a majority approval of the Board of Directors.

1. The General Manager (“GM”) shall report to the Board of Directors.  A GM job performance review will be conducted annually by the President, with input from the Board of Directors.
2. The General Manager is responsible for maintaining the confidentiality of any and all Board and Corporate business where confidentiality is required.
3. The General Manager is responsible for directing, coordinating and overseeing all aspects of operations, marketing, communications and personnel of the Recreation Centers of Sun City, Inc. (RCSC).  The General Manager is given the authority to make all management decisions to meet her/his responsibilities, to include any and all expenditures, as long as such expenditures are maintained within the major categories of the approved annual budget.  Major categories consist of Building and Infrastructure, Member Services, Food Service, Bowling, Golf, and General and Administrative.  Transfer of budgeted funds between major categories must be approved by the Board of Directors.
4. The General Manager shall provide direction and guidance to the Board to sustain financial stability and assure ongoing fiscal ability to achieve long range improvements to RCSC facilities and infrastructure while achieving the primary goal of efficiently providing services for Cardholders.
5. The General Manager shall be responsible to direct the Management Team to ensure the compliance with all local, state and federal laws.
6. The General Manager shall be responsible to direct the Management Team to ensure the compliance with the Restated Articles of Incorporation, the Corporate Bylaws, the Board Policies and any and all other Corporate Rules & Regulations.
7. The General Manager shall be responsible to direct the Management Team to act in accordance with the Mission, Vision and Values of the Corporation.
8. The General Manager shall be authorized to resolve RCSC Cardholder and Sun City property owner issues, including but not limited to; annual property assessments, preservation and improvement fees, transfer fees, late fees, lien fees, and interest charges.
9. The General Manager reports and consults, as required, with the RCSC Board on activities (actions) concerning the RCSC facilities and operations.
10. The General Manager shall be responsible to direct the Management Team to develop and ensure compliance with appropriate personnel policy, standard operating procedures (SOP), and departmental policy and procedures.
11. The General Manager shall oversee utilization of sound principals of practice and fairness for all Cardholders, guests and employees in accordance with RCSC policies.
12. The General Manager shall attend meetings, as required, for the RCSC Corporation and shall serve as liaison between the RCSC Board, all RCSC departments and Cardholders.
13. The General Manager shall be responsible to direct the Management Team to provide oversight for the negotiation and control of all contracts, such as those related to construction projects, rental tenants, purchased services, facilities maintenance and any purchasing agreements.
14. The General Manager, along with the Management Team, develops and administers statistical indicators to evaluate ongoing marketing, services, facilities and personnel.
15. The General Manager, along with the Management Team, shall promote infrastructure and facility enhancement to ensure that facilities are safe and aesthetically appealing and shall promote programs that enhance the overall Sun City AZ experience.
16. The General Manager shall hold staff meetings, as required, outlining and tracking the progress towards achievement of goals and priorities.
17. The General Manager shall provide supportive guidance to the Management Team to facilitate the timely and responsive oversight of employee reviews, recruitment, orientation and retention.
18. The General Manager shall be responsible to direct the Management Team to assure appropriate record keeping is maintained for incidents reports relative to safety, security and environmental concerns.
19. The General Manager shall communicate effectively and courteously with the Board of Directors, Management Team, RCSC employees, Cardholders and their guests and the general public.
20. The General Manager shall keep current, through industry associations and further education and training, with developments and trends in the senior recreational field and community management.

The Management Team consists of the General Manager’s direct reports:  Assistant General Manager (“AGM”), Director of Human Resources, Director of Golf & Grounds, Director of Support & Services, Director of Member Services, Director of Bowling Operations, Controller, Communications & Marketing Coordinator, Sun City Visitors Center & Marketing Coordinator, Executive Coordinator to the General Manager & Board as well as anyone else the GM would designate.