General Manager Report – February 2016

by Jan Ek

Financial Report:

We have completed January 2016 well within our operating and capital budget. The only division that fell short of budget was Member Services by about $9,000, with primary variance falling under gross income and wages.

Bowling:

Bowling leagues are winding down, most leagues will finish their season by mid-April and shortly thereafter summer leagues will begin.

The 28th Annual Sun City Open Senior Bowling Tournament will begin April 30 and will run for two weekends. The tournament has always been successful, producing income of $5,000 to $6,000. The tournament is open to all senior bowlers in Arizona. It is always a joy to receive the compliments from the bowlers about the cleanliness and upkeep of our two RCSC bowling centers.

Bowling scores have been outstanding for the 2015/2016 season. Both RCSC Bowling Centers are among the top scoring centers in the state.

Cardholder Services:

Payments on past due assessments in January were the lowest in the past year. While the Over 90 Day balances increased dramatically this month the Over 60 Day balances decreased substantially as well. Overall the total of these two categories decreased in January from the end of the year. The Over 30 Day past due rate for December balances increased which resulted in the higher Over 30 Day balances. Payments from our third party collections firm started strong in 2016 and totaled $9,415. This did not impact total accounts receivable balances as several of the payments were from former property owners.

In January, property transfer related balances increased almost 6%. Lender owned related balances also increased again and were up almost 15%. The cyclical nature of these balances continue to show that they are dynamic over time. Outstanding balances related to property transfers continues to represent approximately 53% of all receivables due and past due balances.

Payments made by Cardholders through the online RCSC Web Portal in January totaled $67,896. This is up 33% from January 2015 payment totals.

Trustee sale notices on Sun City properties increased to 44 properties at the end of December. The number of properties owned by lending institutions decreased slightly again this month to 37 properties.

Preservation and Improvement Fees collected in January were $535,500, which is $196,000 over the amount budgeted. This is up just over 10% from the same period in 2015. Again a reminder that we intentionally budget PIF income very conservatively to assure that we have the cash on hand for any planned project as we remain debt free.

Human Resources:

The Centers for Medicare & Medicaid Services (CMS) requires better information about Medicare beneficiaries’ health coverage. The purpose is to help Medicare identify situations where another health care plan should be, or should have been, the primary payer for health services. As a result, CMS requires employers to submit responses to an extensive Data Match Questionnaire in order to determine recovery. This year CMS has requested medical information going back to 2011 on 83 current and former RCSC employees.

The Occupational Safety and Health Act (OSHA) Form 300A requires information on work-related injuries and illnesses for the previous year, as well as, average number of employees and total hours worked by all employees be posted on all employee bulletin boards throughout the corporation and remain there from February 1 through April 30 each year. The form is now posted in RCSC workplaces and has been submitted electronically to OSHA.

Member Services:

Our first show in February, the Motown Review, was the first sell-out show of the season. This was followed a week later by the magician/illusionist Eric Giliam. This talented young man and his assistant kept us mesmerized and wondering “how did he do that?” Then the ‘Bob Hope, Bing Crosby, Red Skelton, Jack Benny & Jimmy Durante’ tribute show brought us back to the days of black and white TV and soda in a glass bottle. The audience shared a relaxing, fun evening with neighbors and friends. Our last show of February was a Carpenters Tribute, “Close to You.” This band was flawless, they didn’t miss a beat! Their look and sound was just like watching the legendary Karen Carpenter herself.

There are still tickets available for the four remaining shows of the 2016 season at Sundial, but they are going fast. The final shows of the series are the Roy Orbison tribute on March 2, The Garth Guy on March 16, the music of Rod Stewart on March 23 and our final show, a Cher tribute on March 30. The Cher show will be worth seeing for the costume changes alone. Check in with the Clubs Office at Lakeview Recreation Center and reserve your seats today.

We also will be hosting the fourth annual Dancing with the Sun City Stars on Friday, February 26 at Sundial Auditorium at 7pm and the United States Air Force Band of the Golden West on Wednesday, March 9. These events are free to RCSC Cardholders and there escorted guests only. Remember to bring your photo RCSC membership or privilege card to gain access. Key fobs will not be accepted.

General:

For those who may not be aware, the monthly management reports are available on our website www.sunaz.com under the Corporate tab. Also, if you have not done so already, please sign up on the RCSC email list where you can designate topics of interest and stay in the loop with RCSC news alert emails!