General Manager Report – October 2018

by Jan Ek

Financial Report

RCSC has ended the third quarter within its operating and capital budget year to date. All divisions: Building & Infrastructure, Golf, Food Service, Bowling, Member Services and General & Administrative have operated within their net operating budgets year to date.


Sign-ups for the annual New Year’s Eve Bowling Party at Lakeview Lanes will begin Monday, November 5, 2018 at 9am. The party starts December 31, 2018 at 8pm with a potluck, bowling and prize drawings. The night will end with a champagne toast to the New Year. Everyone is welcome to the event even if you are not a bowler. Stop by Lakeview Lanes or Bell Lanes to reserve your spot as availability is limited.

Lakeview Lanes and Bell Lanes recently changed TV providers from DirecTV to DISH. DISH offered a lower price, free installation and upgrade to high definition. Bowlers will now have access to three different channels for sports viewing during their league play.

Bell Lanes will be hosting the Metro Phoenix Senior Ladies tournament over the weekend of November 17, 2018. Lakeview Lanes will host the Sun City Bowling Association tournament on November 10, 2018.

Cardholder Services

Payments on past due assessments in September were 10.3% of past due balances. Overall accounts receivables increased in September by 7.8%. This increase is most affected by a significant increase in the current receivables category that increased by 43% this month. August assessments went 30 days past due at a 5.9% rate and July assessments went 60 days past due at a 3.3% rate.
Payments from our third-party collections firm totaled $11,116 in September. Year to date payments through our third-party collections firm total $140,038. Payments made in September by Cardholders through the online RCSC Web Portal totaled $95,250 from 220 property owners. Year to date web portal payments total $1,078,288 from 2,357 property owners.

In September, property transfer balances increased by 6.6% and lender related balances fell to $0 for the first time since tracking this statistic which began in 2013. Outstanding balances related to property transfers continue to represent 55% of all receivables and 56% of past due balances. At the end of September trustee sale notices on Sun City properties ended at 35 and properties owned by lending institutions down to three.

Human Resources

We have completed the fall series of CPR, AED and First Aid training with 15 employees receiving certification bringing the annual total to 47. This completes the third year of training with a total of 176 certifications being issued.

We have received renewal rates for the employee benefits program from our various insurance carriers and can now proceed with the renewal process including preparation of related documents including revisions to the employee benefits manual.

Several of RCSC’s benefit providers have installed new or upgraded customer portals to their websites. Human Resources staff recently trained on those portals for medical, unemployment, workers compensation and the flexible benefits programs. The new systems provide the benefit of more available data, while requiring additional data input from human resources staff.

Member Services

The Strait Country concert at the Sun Bowl on September 30 was unfortunately cancelled one hour prior to starting time due to a storm that developed. We promise that they will be back for another performance and we will let you know when once they are rescheduled.

We continued to battle the weather the remainder of the month, with Thaddeus Rose, Faded Jeans and Furious George shows all moved to Sundial due to rain. These performances were all outstanding and we intend to bring them back to the Sun Bowl.

Be sure to join us in November, hopefully at the Sun Bowl, for the final two shows of the season. On Sunday, November 4 we welcome ’56 Rock and Roll and on Sunday November 11 we pay tribute to all our veterans with a very special performance by the Ahwatukee Foothills Concert Band and the Ahwatukee Children’s Theatre. Both performances begin at 6pm and food trucks will be on site for your dining pleasure.

Be sure to get your Season Tickets for the 2019 Sundial Tickets Series. Season tickets go on sale Thursday, November 1 at 8:30am. For more details see our website at

Don’t forget the annual Fall Arts and Craft Festival at the Sundial Auditorium on Friday, November 23 from 8am to 4pm and Saturday, November 24 from 8am to 3pm. Be sure to invite your friends to join you. Free admission, free parking, raffles, food trucks and lots of great gift giving ideas for all.


For those who may not be aware, the monthly management reports are available on our website under the RCSC tab. Also, if you have not done so already, please sign up on the RCSC email list where you can designate topics of interest and stay in the loop with RCSC News Alert Emails!