Management Report – August 2022


Financial Report

The Recreation Centers of Sun City, Inc. (RCSC) ended July 2022 within its operating and capital budget year to date. All Divisions except Food & Beverage have met or exceeded their net operating budget projections year to date.  Food & Beverage is ($19.5k) unfavorable year to date due to building and equipment repairs at the cafes over budget by ($20.7k).  Operating Income for July totaled $1,682K and was $82.6k (4.9%) favorable to budget due primarily to Prepaid and Public Greens Fees being $30.1k and $23.5k favorable to budget, respectively.  Operating expenses for the month were $1,878k and $46.1k favorable to budget due primarily to the timing of the Audit Fees for the 2021 financial audit. Net Operating Excess excluding projects is $1,405k (34.9%) favorable to budget year to date.

Cardholder Services Report

Payments on past due assessments in July were 14.5% of past due balances.  Overall accounts receivable increased in July by 1.3% and is up 4.7% from the beginning of the year.  Overall accounts receivable past due balances have decreased in July by 0.9%.   June assessments went 30 days past due at a rate of 5.4% and May assessments went 60 days past due at a rate of 2.1%.

Payments from our third-party collections firm totaled $46,430 in July.  Year to date payments through our third-party collections firm total $259,821.  Payments made in July through the online RCSC Web Portal totaled $183,826 from 395 property owners.  Year to date web portal payments total $1,234,505 from 2,658 property owners.

In July, property transfer balances increased by 2.6%.  Outstanding balances related to property transfers represent 56% of all receivables and 56% of past due balances.  July trustee sale notices on Sun City AZ properties ended at 28, and properties owned by lending institutions ended at 1.

Information Technology Report

In July, the Information Technology team received 119 new service requests, and closed 112 requests by month end.  Year to date, IT has received 940 service requests, of which 31 remain open.  On average, IT is continuing to close service requests in less than one day in 2022.

IT attempted to install new networking equipment at Lakeview in July, but during this process they discovered that the fiber optic connection between the IT server room and Lakeview was damaged.  This connection is scheduled to be repaired in late August.  Once this repair is complete, IT will begin the process of replacing the servers, storage devices, and networking equipment across all of RCSC’s facilities.

Human Resources Report

Human Resources began the month of July with 5 open requisitions and added 25 new requisitions during the month.  Human Resources filled 23 requisitions and ended July with 7 open positions.  Year to date, HR has opened 164 positions and filled 162 openings.  The time-to fill requisition KPI in July was 7.9 days.

HR is currently preparing for the 2023 budget process and has begun the benefits renewal process for the 2023 fiscal year.

Building & Infrastructure:


In Work

Lakes East/West Maintenance Yard (PIF)

  • Budget: $4.0M Total Cost to date: $2.8M (thru July 2022)
  • Field Installation issues with the storm drainage system discovered in early August has resulted in a required design change and new storm drainage routing. This issue, coupled with recent monsoon activity have now put the project behind schedule. Assessment of cost and schedule impact is on-going with the contractor.
  • Status: Yellow Project is still within budget but behind the original completion schedule.

Mountain View Rec Center Phases 1 and 2 (PIF)

  • Budget: $27.3M Total Cost to date: $81k (thru July 2022)
  • Contract for design services executed July 15, 2022
  • CCBG initiating activity with all sub-consultants
  • Status: Green CCBG will host Design kickoff meetings with RCSC & Club representatives soon. Separate meetings for the Performing Arts Center, gymnasium/fitness center, and pool complex will be held.

Sun Bowl Softball Field Improvements (PIF)

  • Budget: $1.0M Total Cost to date: $7K (thru July 2022)
  • Initial drawing set for the clubhouse rebuild sent to RCSC on 06/29/22; review with Operations and Softball club ongoing.
  • Status: Green.

Sundial Rec Center Dehumidifier (Capital)

  • Budget: $500k Total Cost to date: $127K (thru July 2022)
  • Contract signed 06/07/22. Installation/Completion forecast for January 2023. Contractor: D. Manor Mechanical Contractors.
  • Status: Green.

Viewpoint Lake Repair (PIF)

  • Budget: $8.0M Total Cost to date: $324k (thru July 2022)
  • Pacific Aquascape International is hosting on-site meetings with affected homeowners. RCSC is also in attendance at these meetings. Meetings began August 2nd and will run thru early October.
  • Homeowner Information Session #4 is scheduled for August 24th at 12:30 pm at the Sundial Auditorium
  • Lake Draining process began 07/05/22, water level down 4.5 feet (as of 08/16/22)
  • Status: Green.

Recently Completed

Oakmont Rec Center

  • Replaced old existing VCT flooring with LVT tile at Artistic Weavers Club. Price included removal and abatement of asbestos tile and mastic. Project completed 08/09/22 at a cost of $27,996. Vendors: Damage Control LLC and Interior Worx
  • Constructed 320 sq ft concrete pad with an awning for chemical storage. Project was completed on 07/18/22 at a cost of $8,982. Vendor: K.L. McIntyre GC 

Quail Run Golf Course

  • Removed and replaced 8,850 sq ft of failed asphalt in back/golf cart parking area. Project was completed on 08/17/22 at a cost of $38,765. Vendor: Sunland Asphalt

Sundial Rec Center

  • Installed new vertical blinds at the Piano Club. Project was complete on 08/12/22 at a cost of $1,180. Vendor: 3-Day Blinds

Willow Golf Course

  • Removed existing roofing materials and replaced with new polyurethane foam and acrylic roof coating system at the golf cart barn. Project was completed on 08/11/22 at a cost of $12,015. Vendor: Lyons Roofing

 Skilled Trades (Repair and Maintenance)

  • Completed 295 work orders in July 2022


New Issues:

Bell Lanes Café – Inverter #05         

          This inverter is down and will be replaced under warranty. 

Lakeview Lanes – Data loggers

They are not communicating with the inverters; Kortman does not think the internet is working for the data loggers. An IT ticket was put into the helpdesk, Aug. 16th

Issues Resolved:

  • WB/WC Maintenance – Data Loggers/All Inverters – IT has repaired the connection.
  • Bell Lanes Café – Data Logger One – Kortman replaced under warranty.

Open Issues:

Production Data:

After including June’s production data, the lifetime to date production versus expected went down slightly and is over expected by 3.14%. The percentage of inverters producing above expected stayed the same at 73%.

Preventive Maintenance:

Kortman is planning to start the annual maintenance on September 6th, starting at Bell Recreation. There will be selective parking area closures during the PM’s.

Golf & Grounds:

Pro Shops

Total rounds for July were 16,997, which was 1,176 greater than prior year and the fourth highest recorded total for July in the last 17 years.  For the year we have played 230,934 rounds, which represents our highest 7 month total in 16 years. Among the regulation courses Riverview has played the most rounds (36,525), Lakes West has the second highest total (35,640), followed by Willowcreek, South and North.  For the executive courses, Lakes East has played the most rounds (22,167), followed by Willowbrook and Quail Run.

Of the 230,934 rounds played this year, 119,518 have been played by Annual No Fee (Resident) and Annual Surcharge passholders.  Remaining rounds have been played by Cardholder Daily (43,503), Cardholder Guest (24,752), RCSC Staff (5,692), Non-Resident passholder (8,638) and Public (28,831).

We currently have 48 participants signed up to participate in our “Patriot Day” golf event on September 2. Our typical turnout for this event is around 90 players. “Patriot Golf Day” was organized with the help of PGA of America to raise funds for the Folds of Honor Foundation. The money raised is used to fund scholarships for spouses and children of military service men and women killed or disabled while serving our country. Money raised from the tournament will be added to dollars collected by our starters from September 2nd through September 7th.

Snack Shops

Snack shops are now closing at 1:00 p.m. on a consistent basis, though will remain open longer, depending on demand.  After the snack shops close snacks and beverages are available through the pro shop.

Golf Courses

All major summer agronomic procedures have been completed and overseeding is a month away.  Overseeding will begin on September 26 for Lakes East, Riverview, Willowcreek and South.  These courses will reopen on October 15 with cart path restrictions in place until November 4.  The remaining courses will close October 17 and reopen November 5 with cart path restrictions in place until November 25.  As a reminder we will not be overseeding the fairways on Willowbrook or North, therefore these courses will reopen with limited cart path restrictions.  We are currently not planning an overlap period during which all courses will be closed, however we will be monitoring long range forecasts as we near the September 27 start date.  Should forecasted temperatures prove problematic for overseeding we will move the start date for the first wave of course closures to October 6.  Should this change prove necessary it will result in an overlap period of course closures, as we will not move the second wave of course closures back.

As mentioned last month Lakes West will begin preparation for regressing of fairways on the front 9, which involves chemically weakening the bermuda grass prior to overseeding.  The playing conditions on these fairways will be lower than normal, however ball roll should be greater than normal.  This weakening process is necessary so the bermuda grass will be in a weakened state the spring of 2023, when a more aggressive chemical removal program will take place.

Grounds and Lawn Bowl

Lawn Bowl pace is running from a low of 10.6 seconds on Lakeview East to a high of 11.5 seconds on Mountainview.  Moisture readings are running from a low of 16.4 at Oakmont to a high of 20.7 at Lakeview East.  Greens have been core aerified three times using quarter inch solid tines, deep tined once using half inch hollow tines and have been verticut three times.  In addition to verticutting all greens have been planed once, which is an aggressive form of verticutting designed to eliminate high spots.  We have additional work scheduled at Lakeview, to address recent concerns from bowlers, that will include solid tine aerification, top dressing, rolling and verifying levelness of the surface

Grounds crews have been busy cleaning up the centers with the numerous storms we have had over the summer.  Sun Bowl has received additional attention as we prepare the area for the Fall Sun Bowl shows.


Fall league bowling signups are coming in fast.  The two bowling centers already have 161 brand new league bowlers signed up to join the already established leagues.  Both bowling centers have a new league program beginning in September.  Bell Lanes has a new program Wednesday evening at 4 pm.   it is a No-Tap League with only a 15-week commitment.  Lakeview Lanes is starting a short season Merchandise League Wednesdays at Noon.  Each bowler will receive a certificate to a local bowling pro shop at the end of the league.

The Bell Lanes Summer Tournaments continue the final Sunday in August.  The Turkey Shoot is back and included in the events.  For the July event, an extra squad was added, allowing 129 bowlers to participate.  For the upcoming August event there are already 128 bowlers signed up.

Bowl with the Director continued in August and will continue the first Thursday of every month from 10:30 am until 12:00 pm at Lakeview Lanes.  The August event had the most attendees since we started, with 28 bowlers in attendance.  This event is free to all RCSC Member/Cardholders and Sun City Bowling League Participants.  The purpose of this event is for anyone who may be interested in getting back in to bowling, for current league bowlers to come by and get some extra practice and coaching, and for an opportunity to chat with Mike Dirmyer about any bowling related topic.  The events have been well received and the feedback has been tremendously positive.  The next event is September 1, 2022.

Angry Birds Bowling has continued with great success.  Since its introduction, the event has averaged 30-50 participants every Saturday night.  Angry Birds Bowling is a bowling game that aligns with the popular app game and is a fast paced, 5-frame bowling game filled with excitement.

The brand new Ikon Walker lane oiling machine from Kegel has been installed at Lakeview Lanes.  Come on by and test the new “House Shot” lane pattern.


Centers Operations

We will be making changes to the access at Duffeeland Dog Park.  New locks that support the proximity tokens used for accessing other areas within the organization have been received and pending configuration.  These locks will restrict access to those RCSC Cardholders who have tokens and provide access activity for RCSC to have usage data for the park.  We are documenting the administrative procedures for issuing tokens and managing the lock configurations.  This includes a new access request form that will be required to be completed by each RCSC Cardholder provided access to the park.  The locks are anticipated to be installed in the coming weeks with a transition period of open access while tokens are issued to Cardholders.  The requirement to use tokens to access the park is anticipated to be effective in early October.  Additionally, new hinges have been placed on the entry gates to reduce the latching problems that have been experienced over time.

The Chartered Clubs attendance through July is provided with the management report.  We have highlighted on the report those clubs that are not meeting through the summer so that the blank attendance numbers for clubs not meeting is differentiated from those clubs failing to submit attendance information.

Events and Entertainment:

Be sure to watch the Sun Views for the 2023 concert series line-up to be released along with upcoming events in the fall.  Our goal is to have the on-line ticketing program in place and Season Ticket packets on sale Monday, October 17, 2022.  Season Ticket packets will be available until Sunday, November 13, 2022, and Individual show tickets will go on sale Monday, November 14, 2022, at 8:00 am.  No longer will there be a matinee performance.  All Ticketed shows will now have a door time of 5:00pm and showtime is at 6:00pm.

Due to the draining of Lakeview Lake for repairs and maintenance please mark your calendars that this year the Holiday Celebration/Duck Race will be held at Sundial Recreation Center beginning at 3:00pm.  We will have all the fun festivities including Mini Ho-Ho-Hole in One; Reindeer Yahtzee/Pie Walk; Tic-Tac Mistletoe; the money tree; photos with Santa; Christmas movies; coffee, cocoa, hot apple cider and cupcakes and last but not least three food trucks, burgers, Mexican food and ice cream.  RCSC Members are encouraged to deck out your golf carts and sign up to enter the parade in the Events and Entertainment Offices located at Sundial just inside the west hall.  Golf cart registration will begin Monday, November 21, at 8:00am through Thursday, December 8 at 4:00pm.

An additional show has been added to the Sun Bowl line-up when RCSC welcomes to the stage USAF Airmen of Note the performance will begin at 4:00pm on Sunday, November 14. Everyone is welcome.

Attachment: Chartered Club Attendance Summary