General Manager Report – November 2018

by Jan Ek

Financial Report

RCSC has ended October 2018 within its operating and capital budget year to date. All divisions: Building & Infrastructure, Golf, Food Service, Bowling, Member Services and General & Administrative have operated within their net operating budgets year to date.


On the weekends of October 21 and October 27, Lakeview Lanes and Bell Lanes hosted the Arizona State USBC Senior Championship tournament. The scores were outstanding with ten bowlers posting 300 games. The tournament produced approximately $9k in unbudgeted income. The weekend of November 17, Bell Lanes hosted the Maricopa County Senior Women’s tournament which was well attended. This tournament was also not confirmed prior to approval of the 2018 budget.

There are still openings available for the annual New Year’s Eve Bowling Party at Lakeview Lanes. Everyone is welcome to attend the event even if you are not a bowler. Stop by Lakeview Lanes or Bell Lanes and reserve your spot.

Cardholder Services

Payments on past due assessments in October were 12.5% of past due balances. Overall accounts receivables decreased in October by 8.8%. This decrease is most affected by a reduction in the current receivables category of 36% this month while the Over 30 days category increased just 1.1%. The current receivables decrease is the result of increased payments rather than unpaid invoice aging. The October ending total receivables balance was the lowest since February 2013. September assessments went 30 days past due at a 5.6% rate and August assessments went 60 days past due at a 3.6% rate.

Payments from our third-party collections firm totaled $8,368 in October. Year to date payments through our third-party collections firm total $148,406. Payments made in October by Cardholders through the online RCSC Web Portal totaled $104,494 from 238 property owners. Year to date Web Portal payments total $1,182,782 from 2,577 property owners.

In October property transfer balances decreased by 8.5% and lender related balances remained at $0 for the second straight month. Outstanding balances related to property transfers continue to represent 55% of all receivables and 56% of past due balances. At the end of October trustee sale notices on Sun City AZ properties ended at 41 and properties owned by lending institutions remained at three.

Human Resources

We have renewed contracts for the employee benefits program with our current insurance carriers for medical, dental, life, and short- and long-term disability plans. The 2019 Benefits Plan booklet has been revised and distributed to full time employees during open enrollments meetings which were held on November 8-9 with 147 employees attending. Human Resources is now assisting employees with any benefit changes they wish to make for 2019.

Since November 1, ten new hires have been added to staff filling vacant greens worker, custodial and facilities attendant positions. There were many internal transfers during the same period of time.

The U.S. Department of Labor has selected RCSC to participate in a confidential survey conducted by the Bureau of Labor Statistics who will use the information provided for statistical purposes only and the end result will be used to provide a Job Openings and Labor Turnover Report for Maricopa County. Responses are strictly confidential and will not be disclosed in any identifiable form. We are required to provide monthly reports for the next six months. Required information includes: number of full-time and part-time employees who received pay on the 12th of the month; job openings on the last business day of the month; hires and recalls for the entire month; quits for the entire month; layoffs, discharges, terminations for the entire month; and other retirements, transfers, employee disability and deaths for the entire month.

Member Services

On Sunday, November 4 we welcomed 56’ Rock and Roll to the Sun Bowl Amphitheatre! It was so nice that the Arizona weather allowed us this concert under the stars!

On Sunday, November 11, the Ahwatukee Foothills Concert Band and the Ahwatukee Children’s Theatre put on an exceptional performance as we paid tribute to our Veterans. The Children’s Theatre group worked continuously with the Concert Band to learn a variety of patriotic songs and the meanings behind them.

Season tickets for the 2019 Sundial ticketed shows went on sale November 1. A record number of 543 season tickets were sold on the first day! Individual show tickets go on sale on Monday, December 3 for RCSC Cardholders.

Be sure to join us on Tuesday, December 11 at the Sundial Auditorium for the annual Christmas Spectacular! Complimentary hot cocoa and hot apple cider will be available prior to the show. Please present your photo RCSC membership card for admission to this free event.

The final RCSC hosted event in 2018 is on Friday, December 14 from 3pm–6:30pm. Join us at Lakeview Recreation Center for the annual Sun City AZ Holiday Celebration. There will be two duck races, the hole-in-one contest, pie walk, money tree, hot cocoa and coffee for a dollar and free cake. Finish the evening by watching the infamous lighted boat parade. Proceeds from this event benefit the Sun City Foundation.


For those who may not be aware, the monthly management reports are available on our website under the RCSC tab. Also, if you have not done so already, please sign up on the RCSC email list where you can designate topics of interest and stay in the loop with RCSC News Alert Emails!